Break-fix or break/fix is a model for delivering IT support that focuses on providing a service when repairs and updates are required. If something is broken, the service is available to fix it. If you have a short-term project to upgrade or improve something, you can enlist the services you need as and when you need them, and you won't have to pay for anything that isn't required. You pay per service, rather than paying an ongoing amount for ongoing services.
Break-fix services can be ideal for repairing OEM IT failures. It's a flexible solution that gets you the IT support that you need quickly, without having to pay a retainer or monthly fee. There are plenty of options to choose from, with freelance support workers and engineers available to meet your business's needs.
Using break-fix services, you can still get the IT support that you need on demand. Break-fix support professionals are able to answer your requests quickly and have things repaired or upgraded as soon as possible. You can usually choose from different timeframes to get the services that you need in a time that suits you.
Break-fix vs. managed IT services
When you are looking for IT support, you might consider the difference between break-fix support and managed IT services. Whereas break-fix services are designed to address any problems as they arise, managed IT services are intended to provide an ongoing service. You might not need the help from your managed IT service provider all the time, but you will still be paying for their services. If you don't use them, you won't get a refund on what you've already paid.
There's no commitment needed with break-fix services, compared to managed IT services, which work on a contract basis. This is ideal for growing businesses and those that aren't ready to commit to a single IT service provider. With managed IT services, you need to be prepared to make a commitment, but you can agree on what you're paying for in advance.
You could see the break-fix model as giving you more control over your IT support. You can decide when you want to call for help, whether you need to repair something or it's time to improve part of your IT system. For managed IT services, you need to be able to trust the provider so that you can hand some of the control over to them.
If you want to save money, break-fix services could be right for your business. You can avoid spending money on unnecessary services by only using them when you need to. Managed IT services require a monthly cost and for that you will often receive a fixed service or number of hours. This can be useful if you want a predictable, consistent cost each month, but it's not suitable for all businesses.
Break-fix services can offer more flexibility for fixing OEM's IT failures. You can get what you need when you need it, but without being tied into a contract.
How OEMs benefit from break-fix services
OEMs can benefit from break-fix services in a number of ways. They require access to IT services to help with replacing their hardware in the case of failure. With this value added service that OEMs can offer to their customers, they can provide greater customer satisfaction, especially when the replacement guarantee time is as short as possible. Break-fix services allow you to get the services you need quickly.
FieldEngineer.com can help OEMs to meet their needs with a skilled and local workforce. By utilizing the FieldEngineer’s skilled local workforce, OEM’s can save cost and get the hardware replaced quickly by posting a work order and assigning an engineer. Typical times for break-fix services include 4 hours, 8 hours and the next business day.
Find the engineers that you need when you use Field Engineer's services to book break-fix services and repair your IT failures.
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