Skit was founded in 2016 by Sourabh Gupta, Akshay Deshraj and Sourabh Gupta, two co-founders of IIT Roorkee.
Skit was founded in 2016 by Sourabh Gupta, Akshay Deshraj and Sourabh Gupta, two co-founders of IIT Roorkee. The voice AI solution for Skit has been designed to improve customer experience and engagement via intelligent voice conversations, while also quickly resolving customer questions. Call centers, or customer contact centers, are essential to operational success because they bridge the gap between consumers and enterprises. Businesses have many options to reach users, including mobile apps, notifications and SMS. Users still call the call center.
Call centers have been a place where high costs and high attrition rates are common. For the end-users, IVRs can be frustrating and wait times can be irritating. Call centers are often used by large Indian companies to spend between $30 million and $50 million annually. We all know that we can call a taxi in 5 minutes, but it takes a while to be redirected to a representative at a call center. Call centers are slow to embrace the latest technological developments despite all the rapid-paced technological advancements. This was evident during the pandemic, which forced many sectors to adopt voice-based automation sooner than they originally planned. The pandemic saw a rise in call volumes. This put additional pressure on traditional IVRs and support agents at call centers to answer all customer queries. This led to longer wait times, more frequent call drops, agent transfers, and increased customer frustration. Customer experience is a top priority for any customer contact center. Voice-tech and artificial intelligence offer customer contact centers the opportunity to overcome customer service issues that have plagued them for years.
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Skit's VIVA is a key component in quickly resolving customer questions and making sure that the customer experience meets their individual needs. VIVA can handle 80% of all call center operations and scales according to the traffic. This ensures that there is no wait time. This allows contact center agents to quickly resolve complex customer queries. VIVA reduced the average call time from 15-20 minutes to 20-30 second. VIVA is a unique service that helps to accelerate engagement strategies and uses innovative speech recognition technology and NLU technology. This allows for the highest level of engagement. Skit, co-founder and CEO, says that "Using our core technology we want to bring the future of customer experience to the world." Every interaction between a company and its customers can be a chance to create something extraordinary. VIVA is disruptive because it offers a new offering to customers. We have a vision to be the global leader in voice automation/AI platforms.
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Skit's voice AI platform VIVA, which is based on voice technology, could address the $300 billion voice customer services market. With its ability to adapt to customer preferences, the company hopes to improve customer experience. VIVA's idiolect layer, which allows them to create unique customer profiles based on speech attributes such as age, vocals and gender, eagerness, pace, pace, dialect, etc., will help boost customer experience. VIVA can mimic human conversation and understand the speaker's intention. VIVA can also translate speech characteristics to make it easier for customers to resolve their queries. It can personalize communication by adapting the tone and speech patterns of responses while engaging with customers. Skit has over 100000 hours of training data. This allows enterprises to automate 80-90% their call center operations, while also saving costs.
FUNDING: Series B - US $23 million
NUMBER OF EMPLOYEES : 200+
CURRENT PARTNERS : Avaya Cisco Gensys Microsoft
Entrepreneur India Tech Startup of the Year – Artificial Intelligence Award 2020
For women's health, tips for heart, mind, and body - https://www.mpolska24.pl/blog/for-womens-health-tips-for-heart-mind-and-body
If you want to avoid problems such as strokes and heart disease, there is an easy way.
Get more fruits and vegetables.
Whole grains are better than refined ones. Brown rice is better than white. Switch to whole-wheat pasta
Consider lean proteins such as poultry, fish and beans.
Reduce your intake of processed foods, sugar, salt, saturated fat, and other unhealthy food.
Flexibility is key to eating well, according to Joyce Meng, MD assistant professor at UConn Health's Pat and Jim Calhoun Cardiology Center. You can follow a strict diet plan if you prefer. It's okay if you don't like following a strict diet plan.
Tricia Montgomery (52), founder of K9 Fit Club knows firsthand the benefits of a healthy diet and lifestyle. Her favorite things are eating healthy food and making small, frequent meals. She says, "I don’t deny myself anything." "I still enjoy dessert, key lime pie, yum!" -- I love frozen gummy bears and moderation is the key.
Get regular checkups. Your doctor will keep track of your medical history so that you can stay healthy. If you are at high risk of osteoporosis (a condition that weakens bones), your doctor may recommend more vitamin D and calcium.
You may be recommended by your doctor to have screening tests done to monitor your health and detect conditions before they become serious.
Be open to communication. Meng said, "If you have any questions, ask your doctor." "Ensure you are satisfied with the information." Talk to your doctor if you have concerns about any medication or procedure.
It can be very detrimental to your health. It is impossible to avoid it all, but there are ways you can reduce the effects. Do not take on too many responsibilities. Set limits for yourself and others. It is okay to say no.
To relieve stress, try:
Talking to a friend or family member.
Develop healthy habits
You can prevent problems from coming your way tomorrow if you make the right decisions today.
Brush your teeth twice daily and floss each day.
Limit your alcohol. Limit your alcohol intake to 1 drink per day.
Take your medication exactly as prescribed by your doctor.
Get better sleep. Try to sleep for at least 8 hours. Talk to your doctor if you are having trouble sleeping.
Keep out of direct sunlight between 10 a.m. and 3 p.m.
Wear your seatbelt.
Meng suggests that you take time each day to invest in your own health.
Montgomery was able to see the benefits. Montgomery says that she has overcome health issues, is happy, and has a positive outlook. She says that her life has been forever transformed.